Return/Refund Policy
Custom Metalwork No Refund Policy:
Please note that our metalwork products are custom made to order and a no refund policy applies. Our sales process requires fabrication drawings to be approved by the customer prior to manufacture. Please ensure you have read our terms and conditions on our quotes thoroughly and advise if you require further clarification of the terms prior to payment. All sales are final. Manufacturing lead-times vary depending on the size and style of your order. Driveway gate orders can range from 4-8 weeks. Please contact us to discuss your order and the ETA on delivery.
Gate Hardware Returns:
Gate Hardware purchases must be returned within 14 days of purchase and packaging unopened. A 20% restocking fee applies. Please check with us that you are purchasing the correct items prior to confirming your payment. Email any return queries to info@gateandgarden.co.nz
Automation No Return Policy:
Gate Automation purchases have a No Return policy. Please check with us prior to making your final selection that you are purchasing the correct model to suit your gate. Email pre-purchase queries to info@gateandgarden.co.nz. Automation has a two year manufacturers warranty and back to base policy for warranty faults assessment which means the equipment must be couriered to our Auckland office.
For more information about our policy statement please phone 0800 242 837 or email info@gateandgarden.co.nz
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